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      Orders: Everything You Need to Know

      Available for All Licenses

      Introduction

      In this article, we cover everything you need to know about managing the Orders you have on MarketRock.

      First and foremost, it is crucial to understand the difference between an Order and a Shipment.

      An Order contains all the data that the Distribution Channel passes to MarketRock regarding the Products you have sold and the Customer who purchased them. This information is used to carry out a Shipment, manage Warehouse stock, and comply with tax obligations (invoicing, recording sales, transport documents, etc.).

      A Shipment is the instruction you give to a courier to ship the goods, which results in the issuance of a waybill and a corresponding tracking code.

      MarketRock allows you to manage Orders and Shipments in an integrated, simple, and intuitive way.

      MarketRock enables you to view all Orders from various Distribution Channels (such as Amazon, Shopify, Woocommerce, eBay, Yoox, etc.) in a single screen.

      Orders include details that may vary depending on the Distribution Channel from which they originate.

      For all Distribution Channels, MarketRock provides:

      • Order reception: manual or automatic download (after setup)

      • Synchronization with the Distribution Channel regarding the Order's progress status (for example, on Amazon: shipped and tracking of the Shipment)

      • Customer data storage for the entire license duration

      • The ability to configure numerous Order progress statuses to send automatic email communications (e.g., adding an "Appreciation" Order status to send a thank-you email to the customer)

      This article covers everything you need to know about Order management, while for Shipment details, please refer to the dedicated article.

      We will address the following topics in this order:

      Buttons and Their Functions

      MarketRock’s interfaces are described as very intuitive by customers. Below is a brief description of the button functions found in the Orders screen.

      1. New Order Status

      2. Modify Selected Order Status

      3. Delete Selected Order Status

      4. New Manual Order

      5. Modify Order

      6. Mark as Paid

      7. Mark as COD (Cash on Delivery)

      8. Poke

      9. Print

      10. Import Shipment Files and EasyFatt XML Orders

      11. Prepare Shipment

      12. Generate Invoice, Receipt, DDT, and Sales Records

      Order Statuses

      Each Order goes through a management cycle that is essential for fulfillment. Each seller can manage an Order according to the workflow that best suits their organization.

      For this reason, MarketRock provides default Order statuses, but you can add additional statuses to reflect your internal organization.

      Order statuses, visible on the left side of the screen, appear like Windows folders and can be interpreted in two ways:

      • Folder Separation: You can use statuses as "folders" to categorize all received Orders. For example, you can create two different statuses to distinguish Orders you handle from those managed by a colleague.

      • Progress Status: You can interpret statuses as steps an Order goes through as it is processed by your organization in the sequence you prefer.

      The default statuses in your MarketRock account upon first access are:

      • All Orders

      • Purchased

      • Received

      • Shipped

      • Closed

      If an Order transitions through a status at least once, that status cannot be deleted via the interface. MarketRock tracks the history of each Order, visible under the "Order History" tab, which records all past statuses. Deleting one of these statuses would compromise the Order History.

      Order Details

      Each Order contains numerous details, accessible with a single click on the "Order Details" section:

      • MarketRock Order ID

      • Distribution Channel ID

      • Amazon FBA Order (if applicable)

      • Prime Order (if applicable)

      • B2B Order (if applicable)

      • Customer Information

      • Shipping Data

      • Billing Data (if available from the Distribution Channel)

      • Order Line Items with Purchased Products, including:

        • Image

        • Ordered Quantity

        • SKU (if available from the Distribution Channel)

        • Description

        • Purchase Price

        • VAT (if available from the Distribution Channel or calculated based on the Tax Class configured in MarketRock)

        • Discount

        • Total Price

        • Shipping Costs

        • Tracking Code

        • Notes

        • Commissions (if provided by the Distribution Channel)

        • Fiscal Documents (e.g., invoices issued for the Order)

        • Order History with logs of progress or modifications

      Manual Orders and Order Modification

      Using the button with the + icon, you can create a manual Order (also known as a Phone Order). A manual Order allows you to prepare a Shipment.

      A manual Order can be related to a Product in your MarketRock Inventory or a non-catalog Product.

      If the Product is in Inventory, the generated Order affects stock movement; otherwise, it does not.

      Every Order detail, except its ID and Marketplace Order ID, can be modified.

      For example, you can change a Product’s SKU before converting it into a fiscal document if your management system has a different SKU than the Distribution Channel.

      Importing Shipments and EasyFatt XML Documents

      MarketRock allows bulk import of tracking codes via a CSV file if you generate waybills externally.

      To create the .csv file, use the "|" (pipe) character as the field separator.

      Required fields:

      • MarketRock Order ID

      • Shipment Tracking Number

      • Courier Name (e.g., GLS)

      • True to mark the Order as shipped on marketplaces, False otherwise

      Once uploaded, the process will run, and you can track its progress in the activity log. Upon completion, affected Orders will have the tracking code updated in MarketRock. If True was set, the Orders will automatically move to the "Shipped" status.

      Preparing a Shipment

      To prepare a Shipment, select one or more Orders and click the truck icon. The selected Orders will appear in the Shipment section with all relevant Product and recipient details.

      For comprehensive Shipment preparation details, refer to the dedicated article.

      Generating Invoices, Receipts, DDTs, and Sales Records

      Each Order can be converted into a fiscal document, provided an API integration with an invoicing software exists.

      Each Order line item can have different VAT rates, allowing for sophisticated invoicing scenarios.

      MarketRock integrates natively with Fattureincloud.it, enabling the generation of:

      • Invoice

      • Receipt

      • DDT

      • Sales Record

      Integration is also possible with other invoicing or ERP software such as Zucchetti Mago, Teamsystem Gamma Enterprise, IBM AS400, and more.

      Order Management Export and Automation

      All MarketRock Order data can be exported via the Report Center.

      Automation MarketRock > Channel Channel > MarketRock Notes
      Shipped Status All Channels -  
      Tracking Code All Channels -  
      Invoice Amazon Amazon Sent when Order is shipped
      Order Cancellation Amazon, Zalando -