Certifications: Everything You Need to Know

To enable the Distribution feature, you must have a certification

Introduction
Throughout our extensive experience in managing marketplaces, both commercially and technically, we have realized how complicated it can be for many sellers to operate on them.

The reasons are essentially the following three:

• Volatility. Every marketplace has a dynamic nature that makes the rules governing its management volatile.
• Processes. Marketplaces impose strict processes on the sellers operating on them.
• Competition. The "hard" difficulties of being on marketplaces are intertwined with the "soft" challenges of competition.

For this reason, over the years, we have aimed to create a true "ecosystem" benefiting all the professionals involved with the MarketRock software, whether they are sellers, e-commerce managers, legal professionals, or accountants.

This led to the creation of a series of certification programs aimed at ensuring the software's use and a rewarding marketplace sales experience.

Who is the certification for?

We foresee two types of certifications that target very different individuals in terms of goals but are united by the skills they must possess.

Let’s look at them in detail below:

Certification for Sellers

If you are a seller or an internal e-commerce manager within the organization using MarketRock, certification is essential to utilize all the features related to the Distribution of MarketRock’s Inventory on available Distribution Channels.

Certification for Freelancers or Agencies

If you are a freelancer or the owner of an agency providing services to businesses for marketplace management, you can join a reciprocal collaboration program, earning for every client you refer to our company and receiving clients or leads to manage for the services that MarketRock does not directly handle.

For more information, you can email us at info@marketrock.it

How the Certification Process Works for Sellers

The certification involves the following steps:

• Identification of the "use case"
• Assessment of the competencies of the candidates for certification
• Access to the online course
• Onboarding and adoption of the software for the specific "use case"

Identifying the use case is essential because it varies from company to company. The processes, the software involved, and the partners contributing to achieving the company's goals can vary greatly from one company to another.

During the onboarding and software adoption phase for the specific "use case", the involved resources are trained to:

• Operate independently in the execution of publishing tasks
• Identify and diagnose exceptions

Certification and Support

As certifications are nominal, if the certified individual changes their role or job within the company, there are two options:

• The MarketRock client gives up support for Distribution
• Another internal resource in the company is certified