The most common questions about the integration with Danea EasyFatt from users
Why can’t I see the orders on Danea EasyFatt?
If when downloading the orders on Danea, only the old orders appear in the list:
- You haven't unlocked the Orders on MarketRock.
- You haven't entered the correct address from which to download the orders.
- You've entered incorrect MarketRock username and password.
Can I send only a selection of products from Danea to MarketRock?
Yes. In the Settings tab, under Update products on the web in Danea, there is an option called: Allow choosing which products to exclude from publishing. If you check this option, you will have the opportunity to select which products to send to MarketRock (and therefore find them in MarketRock > Products) and which not.
Which variants are supported by Danea?
Danea allows you to create variants, but only size and color.
Why doesn't the image sent from Danea EasyFatt overwrite the one on MarketRock?
When you send a new image from Danea EasyFatt (and delete the previous one), it gets added to the old image on MarketRock. So, you will have two images. To ensure the new image overwrites the old one, you must send the image with exactly the same name as the one currently on MarketRock, so the old image will be overwritten.
How do I insert the EAN13 code on Danea EasyFatt?
To insert the EAN13 code on Danea EasyFatt, simply fill in the "Barcode" field on Danea EasyFatt.
I get the error "MarketRock Application Error - Unable to authenticate user. Invalid username and password". Why?
- Check that the username and password entered are correct
- Check that there are no spaces at the beginning or end of the string
- Ensure you haven't updated Danea EasyFatt to the new version (in that case, you need to re-enter the username and password)
Why, after a full send from Danea, are the previously uploaded images not present on MarketRock anymore?
If you've performed a full send from Danea and noticed that the previously uploaded images on MarketRock are missing, delete the first image from Danea EasyFatt, add the new images, and execute the product upload with the differential upload enabled.
Alternatively, manually add the images on MarketRock ensuring they have a different name from the images in Danea EasyFatt.