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Shipping Center Configuration

Available for all licenses

Introduction

The Shipping Center is the area where you can "connect" each carrier to your MarketRock account.

In this article, you will find everything you need to know to configure each carrier, since, while the basic principle is common to all, each one has a series of unique characteristics.

We will cover the topics in the following order:

Shipping Address

Here, you add your company’s information, including the address from which the carrier normally picks up and from which products are shipped. It is important that this address is complete in all its parts. The only exceptions are the EORI and IOSS fields.

In addition to generating the Waybills, the purpose is to display this information on the documents you print, particularly on the Shipping Manifest.

Your Rates

If you need to compare prices during the Shipping Preparation phase and choose which carrier (and related service) to use, MarketRock must know the rates the carrier applies to you.

Some carriers allow for automatic rate calculation, which happens "on the fly" based on your contract. For other carriers, you will need to input them manually.

The following table indicates which carriers have automatically calculated rates and which require your initial input.

Automatically Calculated Rates TNT, GLS, UPS, FedEx, DHL Express.
Rates Input During Configuration BRT, DHL Paket, DHL Connect, Poste, Spring

You can specify the rates only after completing the initial carrier configuration by clicking the Edit Prices button on the carrier’s row. Upon clicking, a self-explanatory screen will open for you to fill out.

Label Print Customization

Label printing can be customized based on the options each carrier offers.

Every field you want to include when printing labels is available in the carrier’s configuration.

I encourage you to explore the configuration to verify all the fields you can add to the printout.

Amazon Carrier Configuration

If you are enrolled in the Seller-Fulfilled Prime program, you can connect the carrier managed by Amazon to purchase and print labels. Here’s how:

  1. Log in to Seller Central using your primary account.

  2. Click the Settings icon in the top-right corner.

  3. Select the "Account Information" option.

  4. Click on "Shipping and Return Information".

  5. On the new page, look for the "Purchase Shipping Preferences" option and select it.

  6. If you see the "Seller-Fulfilled Prime API Registration" button on the right, click it. If you don’t see it, first complete the configurations required by Amazon on the same page and then click "Seller-Fulfilled Prime API Registration".

  7. On the new screen, accept the "Amazon Buy Shipping Terms and Conditions" and select all the Amazon-affiliated carriers you wish to use.

  8. Click the Save button to confirm.

Configuration on MarketRock

Once the procedure on Amazon is complete, you will need to enter the following details on MarketRock:

  • Amazon subscription (if you want to learn more about the Amazon Distribution Channel and how to link it to MarketRock, you can read this article).

  • Label = default (a label in that format will be returned if the selected carrier supports it; otherwise, the available format for that carrier will be returned).

Complete the configuration by clicking the Save button.

Purchasing Labels for Seller-Fulfilled Prime via Bartolini
If you are an active seller on MarketRock and are looking for an efficient way to manage your Prime shipments, you can now conveniently purchase Prime labels directly through the Amazon carrier service managed by Bartolini, making the shipping process even simpler and more convenient.

Benefits of Purchasing Prime Labels on MarketRock

  • Integration with Bartolini’s Amazon Carrier: Thanks to the integration between MarketRock and Bartolini, you can leverage Amazon’s carrier service to manage your Prime shipments quickly and reliably.

  • Time and Effort Savings: Eliminates the need for complex procedures to purchase and print shipping labels.

Amazon FBA Carrier Configuration

With this procedure, you can link the Multichannel Fulfillment logistics provided by Amazon FBA, which allows you to ship orders from other Distribution Channels using Amazon’s logistics.

On the screen, enter the configuration name, followed by the Amazon Subscription (if you want to learn more about the Amazon Distribution Channel and how to link it to MarketRock, you can read this article).

Fill in the fields:

  • Check "Consider all as cash on delivery" to enable this function.

  • From the dropdown menu, select which Order ID you want to use (MarketRock or Marketplace).

  • Choose the Fulfillment Policy (accept only orders that can be fully fulfilled, accept incomplete orders and fulfill what can be fulfilled, accept incomplete orders but fulfill only when everything is available).

  • Select the Fulfillment Action (confirm orders before fulfilling, fulfill orders immediately).

  • Check to send notifications to the recipient and sender.

Once all fields are filled, click the Save button in the top-right corner to complete.

BRT Carrier Configuration

To configure the BRT carrier, you must first request service activation by sending an email to the BRT contact (you can CC our support team at helpdesk@ecommerce-manager.org) to request the following information:

  • Username and password for REST API access

  • BRT customer code

  • Departure warehouse

  • Rate code

  • Whether shipments are automatically confirmed or not—if possible, configure with automatic confirmation

BRT Label Print Customization
You can customize label printing with the following information, available in the dropdown menus:

  • Automatic shipment reference

  • MarketRock Order ID

  • Distribution Channel Order ID

  • MarketRock Shipment ID

There is also a Notes section, which does not affect label printing but populates a field in the shipment sent to Bartolini. Automatic notes—if needed—can be customized as follows:

  • MarketRock Order ID

  • MarketRock Order ID + Phone

  • Distribution Channel Order ID

  • Distribution Channel Order ID + Phone

  • Order Note + Phone

  • Content Description + Phone

  • Phone

DHL EU Connect Carrier Configuration

On the configuration screen, enter:

  • Configuration name

  • Customer ID

  • Billing ID

The other fields are not mandatory.

Once filled, click the Save button to finish.

DHL EU Connect Label Print Customization
You can customize label printing with the following information, available in the dropdown menu:

  • Shipment format

  • MarketRock Order ID

  • Distribution Channel Order ID

  • MarketRock Shipment ID

DHL Express Carrier Configuration

On the configuration screen, enter:

  • Configuration name

  • Account number

  • Default service type

The other fields are not mandatory.

Once filled, click the Save button to finish.

DHL Express Label Print Customization
You can customize label printing with the following information, available in the dropdown menus:

ContentTemplate

  • List of quantities and product names

  • List of quantities and SKUs

  • List of product names

  • List of SKUs

ReferenceTemplate

  • MarketRock Order ID

  • Distribution Channel Order ID

  • MarketRock Shipment ID

DHL EU Parcel Carrier Configuration

On the configuration screen, enter:

  • Username

  • Password

  • Account number

  • Service

  • Label type

  • Label format

The other fields are not mandatory.

Once filled, click the Save button to finish.

DHL EU Parcel Label Print Customization

No customization is available.

FedEx Carrier Configuration

The FedEx activation process is divided into two steps:

  1. Generating test shipments in the Sandbox environment.

    • Register on the developer portal:

      • Open a FedEx Sandbox account.

      • Obtain Sandbox keys.

      • Contact your FedEx sales representative to get a technical contact at FedEx. In this conversation, CC our developers at developer@marketrock.it.

  2. Production integration.

Opening a Sandbox Account and Obtaining Sandbox Keys
To activate a Sandbox account, you must already be a FedEx customer and register via this link: https://developer.fedex.com/

Once registered, go to "My Projects" and create an organization.

Screenshot 2025-03-24 103239

Select the appropriate option:

  • "Ships with FedEx and needs to integrate FedEx APIs into their system."

Enter all requested company information, such as name, address, and other necessary details. Complete the setup and create the organization.

Adding a Shipping Account
After creating the organization, the next step is adding a shipping account:

  1. Go to Add Account → Add Shipping Account.

  2. Re-enter the company details, including:

    • Address

    • Company name

    • FedEx account number

    • Account name

  3. Save and confirm the shipping account creation.

Creating a Project
Once the shipping account is configured, create a project:

  1. Return to My Projects → Create a Project.

  2. Select the option:

    • "Ships with FedEx and needs to integrate FedEx APIs into their system."

  3. Proceed to the next page and select:

    • Ship, Rate, and Other APIs.

  4. Select the following APIs:

    • Pickup Request API

    • Rates and Transit Times API

    • Ship API

    • Trade Documents API

Screenshot 2025-03-24 104311

5. Proceed to the next page, assign a project name, confirm details, and complete the project creation.

Each created project has two configurations: Sandbox and Production.

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Test Configuration on MarketRock
Once the project is created and Sandbox keys are obtained, you can create a test FedEx configuration on MarketRock.

The configuration must be created with the "Generate commercial invoice" option checked.

At this point, MarketRock technicians will create 4 test shipments and send the generated JSON messages to the FedEx technician you previously contacted.

The test shipments to generate, which you will find in your MarketRock account, are:

  1. One shipment within the EU (e.g., France/Germany) with a single package.

  2. One shipment within the EU with two or more packages.

  3. One shipment outside the EU (e.g., USA/Canada) with a single package.

  4. One shipment outside the EU with two or more packages.

Going Live
The FedEx contact will confirm the test’s success and request your production keys.

You must return to the FedEx developer portal, access the project, go to "Production Keys", and email them to the FedEx technical contact.

Once the FedEx technician confirms approval, you can create a new FedEx configuration—still with "Generate commercial invoice" checked—using the production keys.

At this point, you can deactivate (without deleting) the old Sandbox subscription.

After creating a shipment with the production configuration (using a dummy order) and sending the label to the FedEx technician, the process is complete.

FedEx Label Print Customization

No customization is available.

GLS Carrier Configuration

On the configuration screen, enter:

  • GLS branch code: "Access the panel - WebLabeling tab - Branch code - Customer code - the first two letters."

  • Customer code: "Branch code - Customer code - the next 6 numbers after the letters."

  • Password

  • Contract code: "Contract code in the WebLabeling tab row."

The other fields are not mandatory.

Once filled, click the Save button to finish.

GLS Label Print Customization
You can customize label printing with the following information, available in the dropdown menus:

  • Note format

  • MarketRock Order ID

  • MarketRock Order ID + Phone

  • Distribution Channel Order ID

  • Distribution Channel Order ID + Phone

  • Order Note + Phone

  • Item Description + Phone

  • Phone

Automatically Calculated Rates
To enable the quote functionality for GLS, where MarketRock retrieves the exact price GLS will charge the customer for that specific shipment, this must be enabled upon request by the GLS sales representative handling the customer.

Quotes are not returned—due to a GLS limitation—for shipments outside the EU. For these reasons (i.e., the functionality may not be active or may not provide results), if a rate is not received from GLS, the tables defined in MarketRock will be used.

Poste Delivery Business Carrier Configuration

On the configuration screen, enter:

  • Cost center

  • Client ID

  • Secret ID

The other fields are not mandatory, but you must select the service you want to use for shipping.

Once filled, click the Save button to finish.

Poste Delivery Business Label Print Customization
You can customize label printing with the following information, available in the dropdown menus:

Note Template

  • MarketRock Order ID

  • MarketRock Order ID + Phone

  • Distribution Channel Order ID

  • Distribution Channel Order ID + Phone

  • Order Note + Phone

  • Item Description + Phone

  • Phone

Content Template

  • List of quantities and product names

  • List of quantities and SKUs

  • List of product names

  • List of SKUs

Shipment Reference

  • MarketRock Order ID

  • Distribution Channel Order ID

  • MarketRock Shipment ID

International Shipments
You must select one of the supported services for international shipments, such as Poste Delivery Business International Standard.

Ensure you enter the correct Cost Center code, CDC-########.

Poste Italiane Carrier Configuration

On the configuration screen, enter:

  • Username

  • Password

  • Customer code

  • Station code

The other fields are not mandatory.

Once filled, click the Save button to finish.

Poste Italiane Label Print Customization
You can customize label printing with the following information, available in the dropdown menus:

  • Note format

  • MarketRock Order ID

  • MarketRock Order ID + Phone

  • Distribution Channel Order ID

  • Distribution Channel Order ID + Phone

  • Order Note + Phone

  • Item Description + Phone

  • Phone

Spring Carrier Configuration

On the configuration screen, enter the API Keys.

The other fields are not mandatory.

Once filled, click the Save button to finish.

Spring Label Print Customization

No customization is available.

TNT Carrier Configuration

On the configuration screen, enter:

  • Customer ID: "Personal Area - Customer Code Management - The one displayed in the dropdown menu or the code used for login."

  • Username: "Provided by TNT for WS access."

  • Password

  • Customer code: "Personal Area - Customer Code Management - select group and click 'Show'."

  • Default service

  • Label format

The other fields are not mandatory.

Once filled, click the Save button to finish.

The "Shipment Type" parameter allows you to use different TNT logistics services, offered for various shipment types.

If you intend to ship "Parcels" and "Envelopes", you must create two separate TNT configurations and apply them correctly when generating the shipment.

TNT Label Print Customization

No customization is available.

 

UPS Carrier Configuration

On the configuration screen, you must:

  • Link your UPS account using an authentication procedure directly within the application. Clicking the Connect button will take you to the UPS login page.

image (1)-1

You must enter your username and check the box to accept the terms of use. Once the password is entered, you will be redirected back to MarketRock, where you can complete the configuration by entering the missing details, including the Account Number (which remains mandatory).

UPS Label Print Customization

No customization is available.